Customer Testimonials

Went in to look at a car that I saw online because I needed a reliable vehicle. The sales staff went above and beyond to get me financed and into the car that I wanted.

Took my Jeep Cherokee in for oil change and regular maintenance great service as usual. I always call Mike Smith(who sold me the Jeep) he’s always helped me schedule my appointment,,because my schedule is sometimes trying. I plan to buy my next Jeep from Mike(Tim Short).

Fast, Courteous service Matthew was knowledgeable about the vehicle’s and help me to figure out what was the best direction for me to go in. I went in with the intention of buying a used vehicle and bought a new one for a much better deal

We had a wonderful visit with Brandon Partin (our Sales Associate) yesterday while we were purchasing our 2016 Dodge Ram 2500. He was very kind and professional especially since we had to sit for most of the day waiting on our financing to be completed. We would like to thank everyone at Short-Redmond Auto Group for being there for us and being so kind. Best wishes to all and may your New Year have many blessings with lots of love and peacefulness. May God be with you always.

Bought a truck at the Lexington location felt no pressure Best and easiest buying experience I've ever had they were very professional the salesman was very easy to talk to his name was Gerrard they worked with me on the down payment and stayed late for me so I could do a good thorough test drive would highly recommend them and will definitely do business with them again 🙂

Extremely professional top to bottom. Helped me find a great dependable vehicle within my budget. I highly recommend Tim Short to anyone looking to buy a quality affordable new or used vehicle.

We had a really good experience. Hobert Whitehead was our sales person. I highly recommend him. He made every step in the process easy for me. I hate car shopping and he made me feel really comfortable. He was very forthcoming with any and all information I asked for. I was also given a lot more trade in than I thought I would get based on KBB trade in value for my vehicle. I was pleased with the transaction.

Great experience without the pressure. I came to see a truck I found online and although it wasn’t what I hoped, I found another I like even more.

Worked with Jordan who went above and beyond to find the right car for me. Great service, recommend this dealership! Great experience, highly recommend this dealership!

It was quick and very easy. The salesman was very knowledgeable about the vehicles I looked at and made it pleasant. This was my first time buying a new car!

I would definitely recommend buying your next vehicle from here. They are remarkable when it comes to getting you in what you can afford and they will try their best to make sure when you leave you are happy with your experience.

Great dealership to do business with. Very satisfied with my new 2021 Jeep. Thanks Rick for all your help. I would highly recommend this dealership if you are looking for your next vehicle.

Gary, was very pleasant and easy to work with.Gary actually came in on his day off because that was the only day I could get there, he had all the paperwork completed when I arrived.

Thank you for a great buying experience. I flew into Lexington from NC and was picked up at the airport by Brandon. My car was ready and waiting. All I had to do was sign some paper work and hit the road for the drive back to NC.

We purchased a vehicle from Short Redmonds in Lexington. Our personal dealer was Brandon Boggs. We have never had a car purchasing go as smoothly, friendly, efficient, bend over backwards good as this one. The entire process took just over 1 hour from test driving the vehicle to final sale. I would recommend this salesman and dealership to anybody who wants to have a new type of experience in purchasing a vehicle.

Tim Short in Middlesboro is a great place to buy a car/ truck.. I told Glenn what I was looking for and less than a week he put me in a truck... So thankful for him...

Tim Short in Middlesboro, KY is great! The staff was very helpful. Our salesman, Kennedy, was polite and helped get us the price and payment that we needed on our 2021 Ram 1500. We are very satisfied!

Kennedy did an amazing job! Very knowledgeable about the trucks and was able to put together the information I requested quickly! Plus, they have the largest selection of new Rams in the area so finding the truck I wanted was easy.

Excellent service! Wilkie was the best to work with and made the experience pleasant! Worth the four hour drive. Thank you thank you thank you

It was a little unsettling to be car buying after driving one vehicle for 13 yrs. I was guided patiently through the process by a great sales rep. named Jordan. Thank you! I would recommend this dealership!

Purchasing process - 5 stars I was able to work with them to establish a trade-in value before driving the 2 hours to the dealership. I then worked with Matthew King (who was great by the way), to finish the process of purchasing a vehicle. It went very smooth and we were out of there pretty quickly. Vehicle service condition - 2 1/2 stars The downside was the vehicle had less than a 1/4 tank of fuel and when asked about it they said they don’t fill up used vehicles. I’ve never purchased a used vehicle where the dealership didn’t fill up ...

Amazing from start to finish. Drive four hours to pick up the vehicle! Wilkie made it all seamless and stress free. We are very happy!

Bought a vehicle from them that I had a little issue with. They were very nice and gave me a loaner vehicle until they got it fixed. I ended up buying the loaner vehicle because I fell in love with it. Very nice staff and easy to work with. Definitely will be doing business with them again!

Fast and courteous service. My Chrysler app kicked out my original appointment. The Service MGR still made sure that my truck was serviced. Nice job.

The salesman was very helpful and we are very pleased with our purchase. Highly recommended , quality vehicles. Clean dealership, good choice of autos and great website.

From the first phone call to the moment I walked in the door to pick up my car, I was provided with the utmost customer service. The dealership is beautiful, neat & clean. Everyone I dealt with was caring, efficient & explained everything so thoroughly. It truly was an awesome experience.

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This is my Jeep I have bought from Tim short the other 2 from the Corbin store as always went above and beyond to get a deal done that was what I was looking for.

Hands down the easiest car dealership I have ever worked with. Everyone was very helpful and very knowledgeable on the vehicles they had to offer.

Bought a used tundra from them from 2 states away. They went well above and beyond to make this sale happen. Jen was fantastic to deal with. Made it as easy as possible.

I spent a month researching cars, visiting car lots, and talking to salesmen at several different dealerships across KY. I will say Tim Short worked with me more than anyone, and made the buying process very easy. Brandon was a very patient salesmen!

Rick was the best... Worked with us very well. Got the car we wanted at a good price. This is the second new car we have purchased here... Great job on both purchases...

Wonderful people! Service was outstanding. I would recommend Hobert Whitehead as your salesman. He went above and beyond for me and my family. Give them a try They don’t disappoint!

Matt was fantastic. Everyone at the dealership helped ease my experience. Honestly, buying a car at a dealership IS a hassle. We communicated online. I was at the dealership for about an hour. OMG. Yes I was there about an hour. Oops, got a great car too.

Friendly service, got me exactly what I wanted. My sales associate went above and beyond to help me and show my everything that came with my new car.

Purchased a 2021 Jeep Gladiator on Memorial Day. I have purchased many new vehicles over the years, and I must say this is the best dealership i have done business with. The entire staff is extremely courteous and professional. If you are looking to purchase a new vehicle , ask for Mitch Elliott in sales, I highly recommend this dealership.

I had a great buying experience, the sales person was extremely knowledgeable and helpful. He found me the exact vehicle I was looking for and gave me a good price for my trade in. I would recommend anyone looking for a new vehicle to check them out

I have bought many vehicles from many different dealerships in the past. My buying experience with this dealership was outstanding! I purchased a new Dodge Ram truck, and was in and out of the dealership in just over 2 hours. The salesperson, Corey Haynes, did an excellent job getting me in and out with my new truck. She had just the best attitude and was very helpful in explaining every detail of the buying process. Best auto buying experience in my LIFE! Thank You! I will be a repeat customer!

Glen was our salesman and he made us feel very comfortable and the paper process went easier than it ever has in times past with other dealers! We highly recommend Glen and Tim Short dealership!

I hate buying a car. It takes forever and there is all this back and forth that I always thought unnecessary. Buying my Jeep from these guys was a breeze. Everything was ready for my signature when I came in, I was in and out of there in less than 45 minutes; and I LOVE my jeep.

Started buying process online, the lady who I contacted was very helpful. The Salesman who helped at the dealership was very helpful as well. Got the truck I was looking for. Thanks for the great service.

Rick was great, got it done efficiently. Everything went as smooth as it could. Would come back again. In love with my new truck. Awesome.

We are extremely happy with the experience we had at the Lexington location. Brandon, Kyle, and Mark were so friendly and they patiently answered all of our questions. There was never any pressure and we got a great deal on our new (to us) car. If you are looking for a used car, you should definitely stop by and see Brandon. He is fair, honest, and respected the budget we were working with. We are going to be buying another car very soon and this will definitely be the first place we visit.

I live 3 hours from the dealership, was able to make a deal thru text and email. When I arrived everyone was very nice to talk with and in less than an hour, I was on my way with my RAM 3500.

Told them exactly what I wanted and Matthew King 👑 was patient when I contacted him months ago but just couldn’t pull the trigger! He got me in my dream 2021 2500 Limited 💪 could not be happier and I appreciate all of the staff over there at the dealership!

This is the first time for me that after the deal was done , I didn’t feel like I need to take a shower, you know. My sales person was Jason Mayes he did a great job did not push let you make up your mind answer all of our questions.

Wilkie Saylor is the best car salesman I‘ve dealt with and I have bought a lot of cars. I had asked him to let me know if a Jeep hybrid came in and he called right away when it did. This is the second car I’ve bought from this dealership and both were excellent experiences. Jennifer who is also a sales person but was working in Finance this time is also great to work with.

Sales staff was excellent, extremely long process for paperwork processing . Some latent issues between my credit union and dealership slowed the process. Not sure what the issue is or was but caused delays in paperwork completion. Overall this was a good experience.

Excellent service, very informative and knowledgeable. Kasey introduced me to the smoking hot GMC Denali and Brandon finished with professional follow through and quick and painless paperwork..!! A great team.

Got the car I was hoping to get. The process was easy and was up front about everything. Very nice and great customer service. It was a good experience overall.

I looked all over to fine the truck that I wanted finally found it here at Tim Short they help me get the truck that I wanted our salesman Mitch and our sales Lady Katie made it very pleasant these are the nicest people and go out of their way their way to make you feel at home I would definitely recommend them to anyone and I'm definitely going to go through them when I buy something else

While getting service on my truck here, I was looking at a Jeep Cherokee. Wilkie Saylor helped with the purchase of the Jeep and we highly recommend to anyone looking at a vehicle purchase, talk to Wilkie excellent service and sales department. Thanks Wilkie

Makes 6th car here and as always top notch service. I dont go anywhere else. Jenntastic Brian and Chris always work their tail off to get me and my family what we want.

Wilkie was awsome to have as our salesman. Quick purchase no rushing no pushing a sale on us. Great experience all around!! Would definitely recommend !! Love our new 2021!!

COREY WAS EXTREMELY HELPFUL. I WAS VERY PLEASED. THERE WASN'T ANY TROUBLE GOT A GREAT DEAL .I WILL DEAL WITH THIS STORE AGAIN!!!! THANK YOU .

Great car buying experience! Rob answered every question I needed answered. They were all very friendly and not pushy whatsoever! I highly recommend them if you’re in the market for a car!

Great friendly courteous service. Easy buying experience first time shopper at this location would definitely recommend. Staff and manager made the experience smooth and helpful.

Very friendly and helpful. Car was priced fairly and as advertised. I would not hesitate to purchase from this dealership again. We were able to purchase a great vehicle at a fair price. Thanks

They have a great dealership, and service department. Very thorough and reasonably priced. However, they need to work on their speed of check-in for service customers. Each time I’ve been there I experience the same issue - the speed of check-in is horrible. I called in advance and told them what I needed done - they had that on file. All I really needed to do was give them my name, confirm my contact information, confirm what I needed done, give them the key and move on. Instead, the check-in process took 12 minutes - they did a diagnostic on ...

The experience was pleasant and painless. Jarrid was very helpful. The car I was interested in was clean and waiting on us to test drive.

This was our 3rd experience with Tim Short Dodge in Middlesborro. We haven't left empty handed none of the times we've shopped. They always go out of their way to make sure we leave happy and Corey not only made it easy but it was fun!

Thanks Caaleb for your awesome customer service pleasant and easy to work with. You are knowledgeable and friendly and made this process easy and stress free!

Drove 4.5 hours to purchase a new Ram 2500 from them. They were $3k cheaper than anyone else and easy to work with. Finance process was very quick and painless. We filled out paperwork and were on our way in an hour. Definitely worth the drive with great countryside to see while you go and come. Jennifer was awesome!

Thanks Wilkie, you made our buying experience stress free. I came in from out of state cause they had the van we wanted. Handled everything over the phone. When we got there the van was out front, gas tank full. After test driving it and looking it over went in and was done with the paperwork within 15 minutes.

Thanks for an excellent experience love my truck you all were awesome and great to deal with will definitely tell everyone how good my experience was THANKS AGAIN

I bought a fairly new used that was listed on the internet, and was happy with the experience. Too many dealers throw in last minute BS fees and bait and switches. These guys are straight forward and honest. The price I paid was great and made it worth the long drive

I was well pleased with the courtesy and the care I was afforded in all of my transactions. Rick Rigsby handled my purchase and I couldn't have been more satisfied. My overall experience was great a I highly recommend them should you want to purchase another vechicle.

Very organized and courteous staff. Price was very competitive. A very good experience overall. In a world where car buying is brutal, they are a diamond in the rough.

Jordan and Greg are excellent. I came 3 hours away to grab my BMW X5. They went above and beyond to prep my car exactly how I wanted it when I drove off the lot. I will always look at their dealership before making any decisions on cars in my future. I highly suggest this dealership!!

Great people to work with. I will definitely shop there for my next vehicle. Sales (Corey) was great. I told them what I needed payments at and they were really good and getting to my goal.

Matt and his team made everything so easy. If they don’t have what you are looking for on the lot, they will go above and beyond to help you find the perfect vehicle.

There was minimal hageling around about pricing Good finance people as well as sales personnel, good warranties at a fair price as well. Fair vehicle deals as well. Thanks TIM SHORT FOR GETTING IT RITE. WILL BE BACK AGAIN!!!

I’ve never bought a car online before and was very nervous. But, they made the whole process super smooth and stress free. And, I absolutely love my car!

Fantastic buying experience! Purchased several through the years from them, and always been great! Yesterday I bought a new Ram Laramie I love it! Not kidding from the time I signed the financing application, to the time they came and got me to show me the numbers was 6 mins! And probably 2 of those was the sales guy walking to find me outside. Matt King was amazing as a salesman I believe he will be in management one day. Jonathan Mills is awesome the guys just awesome at what he does with banks and getting deals done he’s great. Finance ...

We had such an incredible experience with our sales representative and the dealership! They gave us an amazing deal and their customer service and experience was phenomenal!!! Jason Mayes took such great care of us!

If you are looking for the mom and pop feel with huge dealership quality of service, then look no further! They made me feel welcomed and answered everyone of my questions. If you are looking for a new or used vehicle go see the entire crew at Tim Short in Middlesboro, KY!

Great car buying experience! I was skeptical at first about buying a car from them because their pricing is less than most others. In my mind, I initially wondered what was wrong with the vehicle. They gave me a good deal and brought the car to me 4 hours away with no unexpected surprises! The salesman, Jordan, handled the details and coordinated delivery honestly and fairly.

Bought a Challenger on line. They arranged delivery, once determined the trailer wouldn't work, (it's a widebody) they paid additional $500.00 to get it delivered on time. The car had a small ding on door upon arrival. Kyle said he would make it right...and he did. They covered the bill, no questions asked. I'm just saying when things aren't going exactly to plan, you need a dealership you can count on. These guys delivered!! Within a 20 mile area around my house there at are least 6 Dodge dealerships, but when I start shopping for a new truck ...

Drove 250 miles to purchase new car. Every thing went as planned. Good price and friendly people. Beautiful mountains and country scenery. Would recommend this dealership.

Everyone was great! Friendly service and nice selection of vehicles. Even gave me $15 worth of gas. Very satisfied. I highly recommend this dealership. Ask for Brandon.

Great job Glenn Hobbs and all the folks that work there. Always there to help and get the kind of vehicle you are looking for

Absolutely loved our experience with these guys !! Everyone was welcoming and friendly. We loved the honesty and respect given us when we asked questions and explained where we needed to be budget wise. Noah was our salesman but quickly became a friend. Yes I would definitely recommend these guys to anyone !!

Professional, Knowledgeable Great Deal thanks to Wilkie Saylor and staff Love the Ram 1500 and I will recommend to everyone the facilities and products selection in stock

Purchased a used 2011 Tundra on 9/1/2020. Called prior to arriving and dealt with Jenn, who was absolutely phenomenal. She went above and beyond to say the least, sending me around 20 additional pix on the truck prior to arriving. Also, she had the vehicle ready and waiting for my test drive. Negotiating was flawless and everyone on site was extremely helpful and friendly. Zero disappointments. Thanks to everyone; especially Jenn!

Ask for Jennifer, smart, knowledgeable and friendly. Long drive for us. Took time to message us pictures and check out vehicle so we would know if it was for us. Even sent it to detail to make it ready.

Saw the car online. Called the dealer and dealt with Jenn, who was absolutely fantastic. She went above and beyond, and sent me 33 additional pix on the car. My only disappointment was finding out that their 100 multipoint inspection did not show that the left front headlight was out and I drove it that way well into the night.

Found my F-150 while shopping the internet. When I called Courtney was very helpful and sent me all the vehicle info within minutes. We drove 2 hrs to the lot and were very pleased with the truck. Jenn then efficiently helped us through the purchase process with friendliness and courtesy. Will recommend Tim Short to my friends. Thank you for all the help !!

was quick and painless. Only too about 2 hours for the whole.process. Salesman was very thorough and honest. Great selection of vehicles. This is our 2nd purchase from tim short middlesboro.

As usual, Brain and his staff were amazing at helping us out on purchasing our daughters first car. Thanks to the entire Tim Short Team!!

Kyle was awesome. We went there looking at a particular vehicle. He was attentive and answered all the questions we had. There was never any pressure to make a decision about anything. The price was great as well. We will definitely shop there again.

I didn't end up buying the truck I was shopping from Tim Short website. But the internet marketing rep and sales rep were courteous, timely and professional. Eric Lauer especially handled my inquiries in a timely manner and professionally. Thank you.

Excellent purchasing. I talked to them on the phone and set up everything. Drove 5hrs and picked the truck up. So east so quick. Give them a call.

Great price and worth making the drive for!! Thanks to Matthew King for helping me get my family truck! They went the extra mile for me!!

Rick Whittamore and Dani did very well fit me Little confusion after Driving 4 hours , making a long day, but got it done Feel I got a fair deal and everyone very nice. Enjoyable and satisfied with experience.

They transported my vehicle of choice from another dealer within 12 hours of inquiring about a test drive. Fair price and very cheap to add extended warranty. Overall great experience.

Very nice friendly people. But my Jeep was still under warranty and I thought $176.00 was ridiculous to have 4 tires balanced because when I bought it in 2016 it was vibrating when I pulled off the lot! But I would still buy another one from Jonathan Mills he’s a good guy!

We purchased a 2018 Dodge Journey from Dustin Berry back last year. I wanted a truck so I went back to Dustin cause he took care of us last time. Now I own a 2007 Dodge Ram 1500 and love it! Thanks Dustin! Best Car salesman ever!

Great salesman! He worked hard to make sure we got the vehicle we needed. Very patient and did not push anything on us. We will send others to him.

Tim Short has always made us feel like they’re there for us Mike Smith and the rest of the team are wonderful and make you feel like you’re worth their time and they’re really affordable

This was the first time we bought a vehicle in years, we have drove rebuilts for a long time and we decided to get a suv and saw a lot of vehicles with Tim short stickers on them so we thought we would go to them to begin with while we started our car buying process and we didn’t have to shop anywhere else, Wilkie helped us he was so professional and everyone we spoke to there was so polite and nice definitely want to go back for another vehicle.

Excellent truck buying experience with Lauren Spurlock as the salesperson. She answered all my questions and I highly recommend if you’re looking for a vehicle then Tim Short Dodge in Middlesboro with Lauren Spurlock is the way to go.